Eviction Prevention Handbook

Know your rights

The Eviction Prevention Handbook was designed for the purpose of informing Toronto tenants of their rights when facing illegal rental evictions, a growing problem in the City.

Client: City of Toronto

My role: Print/Digital Design, UX Writing

A handbook that provides accessible information on illegal evictions and rights for Toronto tenants.

The Process

Conceptualization & Research

Led by the Customer Experience and Innovation Program (CXi), consultations were conducted with relevant policymakers and counsellors to determine the objectives of the resource.

Visual Design & Development

Collaborating directly with the CXi team and stakeholders, I led the visual design and UX writing for the handbook using agile methodologies, while maintaining AODA accessibility standards for both the print and digital editions.

Production

I prepared the corresponding print edition and preparations for language translations for the handbook to be available in key regions of the city.